Want to Shift Your Employee Scheduling to the Cloud?
Try our Snap Schedule 365 online employee scheduling solution.

No installation. No download. Work anywhere, anytime, on smartphones, tablets, laptop and desktop devices.

Invoke Tracing at application startup

Issue:

In order to help resolve some technical issues, Business Management Systems may request that you send a trace log of your latest Snap Schedule or Business Appointment Manager session. This procedure is only necessary to help us resolve an issue that requires further investigation.

If you are asked to do so, you can use the following steps to create a trace log file that you can e-mail to us.

The method to start an application varies by operating system. Use the appropriate instructions below for your system:

Windows XP

    • Close Snap Schedule or Business Appointment Manager
    • Click on the “Start” menu in the Windows system tray
    • Select the “Run” menu
    • Enter or copy and paste the following (including the quotation marks on one single line):

       

      For Snap Schedule 2009:

      “C:\Program Files\Business Management Systems\Snap Schedule 2009\SnapSchedule.exe” /tracefile=c:\SSTrace.log /tracelevel=3″

      For Snap Schedule 2010:

      “C:\Program Files\Business Management Systems\Snap Schedule 2010\SnapSchedule.exe” /tracefile=c:\SSTrace.log /tracelevel=3″

      For Snap Schedule 2011:

      “C:\Program Files\Business Management Systems\Snap Schedule 2011\SnapSchedule.exe” /tracefile=c:\SSTrace.log /tracelevel=3″

      For Snap Schedule 2013:

      “C:\Program Files\Business Management Systems\Snap Schedule 2013\SnapSchedule.exe” /tracefile=c:\SSTrace.log /tracelevel=3″

      For Snap Schedule Premium 2010:

      “C:\Program Files\Business Management Systems\Snap Schedule Premium 2010\SnapSchedulePremium.exe” /tracefile=c:\SSTrace.log /tracelevel=3″

      For Snap Schedule Premium 2011:

      “C:\Program Files\Business Management Systems\Snap Schedule Premium 2011\SnapSchedulePremium.exe” /tracefile=c:\SSTrace.log /tracelevel=3″

      For Snap Schedule Premium 2013:

      “C:\Program Files\Business Management Systems\Snap Schedule Premium 2013\SnapSchedulePremium.exe” /tracefile=c:\SSTrace.log /tracelevel=3″

      For Business Appointment Manager 2010:

      “C:\Program Files\Business Management Systems\Business Appointment Manager 2010\bam.exe” /tracefile=c:\SSTrace.log /tracelevel=3″

    • Run Snap Schedule or Business Appointment Manager as desired to replicate the issue and close the application
    • E-mail the trace file named “SSTrace.log” and located in C:\ to us at support@bmscentral.com.

32 bit Windows Vista OR 32 bit Windows 7

    • Close Snap Schedule
    • Click on the “Start” menu in the Windows system tray
    • Enter the following (including the quotation marks on one single line) into the “search” box:

       

      For Snap Schedule 2009:

      “C:\Program Files\Business Management Systems\Snap Schedule 2009\SnapSchedule.exe” /tracefile=c:\users\public\documents\SSTrace.log /tracelevel=3″

      For Snap Schedule 2010:

      “C:\Program Files\Business Management Systems\Snap Schedule 2010\SnapSchedule.exe” /tracefile=c:\users\public\documents\SSTrace.log /tracelevel=3″

      For Snap Schedule 2011:

      “C:\Program Files\Business Management Systems\Snap Schedule 2011\SnapSchedule.exe” /tracefile=c:\users\public\documents\SSTrace.log /tracelevel=3″

      For Snap Schedule 2013:

      “C:\Program Files\Business Management Systems\Snap Schedule 2013\SnapSchedule.exe” /tracefile=c:\users\public\documents\SSTrace.log /tracelevel=3″

      For Snap Schedule Premium 2010:

      “C:\Program Files\Business Management Systems\Snap Schedule Premium 2010\SnapSchedulePremium.exe” /tracefile=c:\users\public\documents\SSTrace.log /tracelevel=3″

      For Snap Schedule Premium 2011:

      “C:\Program Files\Business Management Systems\Snap Schedule Premium 2011\SnapSchedulePremium.exe” /tracefile=c:\users\public\documents\SSTrace.log /tracelevel=3″

      For Snap Schedule Premium 2013:

      “C:\Program Files\Business Management Systems\Snap Schedule Premium 2013\SnapSchedulePremium.exe” /tracefile=c:\users\public\documents\SSTrace.log /tracelevel=3″

      For Business Appointment Manager 2010:

      “C:\Program Files\Business Management Systems\Business Appointment Manager 2010\bam.exe” /tracefile=c:\users\public\documents\bam.log /tracelevel=3″

    • Run Snap Schedule or Business Appointment Manager as desired to replicate the issue and close the application
    • E-mail the trace file named “SSTrace.log” and located in C:\users\public\documents\ to us at support@bmscentral.com.

 

64 bit Windows Vista OR 64 bit Windows 7

    • Close Snap Schedule
    • Click on the “Start” menu in the Windows system tray
    • Enter the following (including the quotation marks on one single line) into the “search” box:

       

      For Snap Schedule 2009:

      “C:\Program Files (x86)\Business Management Systems\Snap Schedule 2009\SnapSchedule.exe” /tracefile=c:\users\public\documents\SSTrace.log /tracelevel=3″

      For Snap Schedule 2010:

      “C:\Program Files (x86)\Business Management Systems\Snap Schedule 2010\SnapSchedule.exe” /tracefile=c:\users\public\documents\SSTrace.log /tracelevel=3″

      For Snap Schedule 2011:

      “C:\Program Files (x86)\Business Management Systems\Snap Schedule 2011\SnapSchedule.exe” /tracefile=c:\users\public\documents\SSTrace.log /tracelevel=3″

      For Snap Schedule 2013:

      “C:\Program Files (x86)\Business Management Systems\Snap Schedule 2013\SnapSchedule.exe” /tracefile=c:\users\public\documents\SSTrace.log /tracelevel=3″

      For Snap Schedule Premium 2010:

      “C:\Program Files (x86)\Business Management Systems\Snap Schedule Premium 2010\SnapSchedulePremium.exe” /tracefile=c:\users\public\documents\SSTrace.log /tracelevel=3″

      For Snap Schedule Premium 2011:

      “C:\Program Files (x86)\Business Management Systems\Snap Schedule Premium 2011\SnapSchedulePremium.exe” /tracefile=c:\users\public\documents\SSTrace.log /tracelevel=3″

      For Snap Schedule Premium 2013:

      “C:\Program Files (x86)\Business Management Systems\Snap Schedule Premium 2013\SnapSchedulePremium.exe” /tracefile=c:\users\public\documents\SSTrace.log /tracelevel=3″

      For Business Appointment Manager 2010:

      “C:\Program Files (x86)\Business Management Systems\Business Appointment Manager 2010\bam.exe” /tracefile=c:\users\public\documents\bam.log /tracelevel=3″

    • Run Snap Schedule or Business Appointment Manager as desired to replicate the issue and close the application
    • E-mail the trace file named “SSTrace.log” and located in C:\users\public\documents\ to us at support@bmscentral.com.
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Want to Shift Your Employee Scheduling to the Cloud?
Try our Snap Schedule 365 online employee scheduling solution.

No installation. No download. Work anywhere, anytime, on smartphones, tablets, laptop and desktop devices.