Online Store - Frequently Asked Questions



What forms of payments can I use?

Our online store accepts American Express, MasterCard, Visa, and Discover cards or PayPal.

If you do not wish to purchase online using a credit card, you can send us a check or make a wire transfer to pay for your purchase. In this case, please call our Sales Department at 1-800-450-4230 Ext. 1 to place an order or simply email us for payment instructions.

Do you accept purchase orders?

We accept purchase orders (PO's) from government agencies, corporations, non-profit, religious and educational institutions. All PO's are subject to verification before being accepted. Please call our Sales Department at 1-800-450-4230 Ext. 1 to place an order or simply email us with your bussiness name and address and we will e-mail you the appropriate instructions right away.

How do I get a quote or a pro-forma invoice?

Please call our Sales Department at 1-800-450-4230 Ext. 1 or simply email us with your business name, mailing address, a name for the point of contact, the products and the number of licenses you would like to purchase.

Do you offer a payment plan for software purchase?

Paying the whole software licensing amount upfront can be an obstacle to some customers. We are pleased to offer flexible installment payment plans that give you the flexibility to spread out the initial new license software costs over a period of time, with convenient monthly, quarterly, or semi-annual payments automatically charged to your credit card.

Please call our Sales Department at 1-800-450-4230 Ext. 1 to place an order or simply email us for instructions.

Why is my credit card not accepted?
There are many possible reasons why a credit card not being accepted:
  • The card has expired.
  • The transaction may be declined because your daily charge limit or credit limit may have been exceeded. Please contact your card-issuing bank, or use the 800 number on the back of your credit card to confirm.
  • The system that processes credit card transactions may be temporarily unavailable.
  • There is both a person’s name as well as the organization’s name on your card, but you inadvertently only entered one of those. Both are typically required to process the order.
  • If your credit card’s billing address is outside the 50 United States, international transactions may require prior approval from the card issuer. Your credit card company may need to speak with you before they authorize your purchase. Please contact your card-issuing bank, or use the 800 number on the back of your credit card to confirm.
If you have verified that the information you entered is correct and still have difficulty getting approval for your payment, please call our Sales Department at 1-800-450-4230 Ext. 1 or email us for help. To help us identify the problem, please note any error message numbers you received, as well as the reference number seen in the shopping cart.
Do I get a receipt?

Your order confirmation email is your receipt. It is sent when your order is complete to the email address you provided when ordering. Actual order confirmation emails will always be sent from our email address sales@bmsCentral.com, and have the subject line "Business Management Systems Order Confirmation”. If you do not receive the email after 24 hours, check your spam, bulk, or junk mail folders.

If you inadvertently deleted this email and need a copy of it for your records, please call our Sales Department at 1-800-450-4230 Ext. 1 or email us.

When do I get my product key?

When your purchase is complete, you will automatically receive two emails: 1) an order confirmation email, and 2) an e-mail containing a product key and activation instructions to unlock the trial version and turn it into a permanent use license. The product key email will always be sent from our email address sales@bmsCentral.com, and have the subject line "Your {software name} Product Key”. If you do not receive the email after 24 hours, check your spam, bulk, or junk mail folders.

If you inadvertently deleted this email and need a copy of it for your records, please call our Sales Department at 1-800-450-4230 Ext. 1 or email us.

What is your return policy?

All software purchases made directly with us are backed by our 30-day, unconditional, money-back guarantee.

If for any reason you are not completely satisfied, within 30 days of purchasing our software, call our Sales Department at 1-800-450-4230 Ext. 1 or email us and we'll promptly refund your money.

How is your software licensed?

We sell our software products under the terms of a perpetual license - meaning you pay a one-time payment to own the rights to use the then-current version of our software forever. Unlike ASP, SaaS, or Web-based services, you don’t pay any monthly or subscription fee to use the software.

Like many other commercial desktop applications, our software is licensed on a per-device (computer) basis. Per-device licensing means a valid license must be obtained for each device on or from which the software is installed, used, or accessed. For example, you have a total of 30 Windows-based desktops in your company, but you only want the 3 desktops in your scheduling department to be able to install and run our Snap Schedule software. The schedulers who use these 3 desktops work in three eight-hour shifts to schedule 185 employees, so the desktops are shared by 9 schedulers. In this scenario, you will need to acquire 3 Snap Schedule licenses—one for each desktop. Note that the number of desktops is the determining factor, not the number of schedulers or employees.