Technical Support
|
|
Frequently Asked Questions
Click here to
view our answers to frequently asked questions about Snap Schedule and
to visit the Snap Schedule
Learning Center. There, you will also find a knowledge base, shift and rotation
patterns, tutorials, videos, examples, tips and techniques, community feedback,
and comparisons of different shift scheduling and rota strategies.
|
|
|
FREE Technical Support via E-mail
We offer absolutely free technical support via e-mail to all users. You can submit
as many e-mail support requests as you like at any time. A confirmation e-mail containing
your case number will be sent as soon as your request is received. A technical support
specialist will follow up and respond to you via e-mail within 2 business days.
|
|
|
Suggest a Feature
Our product improvements and new features often come from customer suggestions.
Please feel free to submit any ideas for product changes and improvements to BMS.
|
|
|
Annual Software Assurance Plan (ASAP)
Protect your software investment with our Annual Software Assurance Plan (ASAP).
Buying ASAP entitles you to unlimited telephone support, priority e-mail response,
and free software upgrades – including new versions. This exclusive offer is available
only when you purchase a new software license.
|
|
|
One Time (Per Incident) Telephone Support
For problems requiring immediate one-on-one attention, BMS offers per-incident telephone
support. You can purchase a per-incident telephone support for only $139 USD (active
subscribers of our Annual Software Assurance
Plan (ASAP) automatically get free telephone support).
After purchasing a per-incident support you will get an e-mail with instructions
for scheduling your call. We will schedule your call within 1 business day, and
every attempt will be made to schedule it within four hours. Our telephone support
hours are Monday through Friday, 8:30 am to 5:00 pm Pacific Time. Support availability
may deviate from stated hours due to technical downtime, company events, observed
U.S. holidays, and events beyond our control.
|
|
|
|
In terms of technical and administrative support, I have never dealt with a company
as responsive as Business Management Systems is.
Read Full TestimonialEvan Pidgeon, CTTT Business Systems Administrator
|