Technical Support

Frequently Asked Questions

Click here to view our answers to frequently asked questions about Snap Schedule and to visit the Snap Schedule Learning Center. There, you will also find a knowledge base, shift and rotation patterns, tutorials, videos, examples, tips and techniques, community feedback, and comparisons of different shift scheduling and rota strategies.

FREE Technical Support via E-mail

We offer absolutely free technical support via e-mail to all users. You can submit as many e-mail support requests as you like at any time. A confirmation e-mail containing your case number will be sent as soon as your request is received. A technical support specialist will follow up and respond to you via e-mail within 2 business days.

Suggest a Feature

Our product improvements and new features often come from customer suggestions. Please feel free to submit any ideas for product changes and improvements to BMS.

Annual Software Assurance Plan (ASAP)

Protect your software investment with our Annual Software Assurance Plan (ASAP). Buying ASAP entitles you to unlimited telephone support, priority e-mail response, and free software upgrades – including new versions. This exclusive offer is available only when you purchase a new software license.

One Time (Per Incident) Telephone Support

For problems requiring immediate one-on-one attention, BMS offers per-incident telephone support. You can purchase a per-incident telephone support for only $139 USD (active subscribers of our Annual Software Assurance Plan (ASAP) automatically get free telephone support).

After purchasing a per-incident support you will get an e-mail with instructions for scheduling your call. We will schedule your call within 1 business day, and every attempt will be made to schedule it within four hours. Our telephone support hours are Monday through Friday, 8:30 am to 5:00 pm Pacific Time. Support availability may deviate from stated hours due to technical downtime, company events, observed U.S. holidays, and events beyond our control.