Technical Support

FREE Technical Support via E-mail

We offer absolutely free technical support via e-mail to all users. You can submit as many e-mail support requests as you like at any time. A confirmation e-mail containing your case number will be sent as soon as your request is received. A technical support specialist will follow up and respond to you via e-mail within 2 business days.

Suggest a Feature

Our product improvements and new features often come from customer suggestions. Please feel free to submit any ideas for product changes and improvements to BMS.

Live Chat Assistance

Chat with one of our technical support specialists and receive immediate assistance over the Internet. Availability varies based on your product and day/time. This service is available only to active subscribers of our Annual Software Assurance Plan (ASAP). Refer to your ASAP subscription email for your activation code and the link to this service.

One Time (Per Incident) Telephone Support

For problems requiring immediate one-on-one attention, BMS offers per-incident telephone support. You can purchase a per-incident telephone support for only $139 USD ($99 for active subscribers of our Annual Software Assurance Plan (ASAP)).

After purchasing a per-incident support you will get an e-mail with instructions for scheduling your call. We will schedule your call within 1 business day, and every attempt will be made to schedule it within four hours. Our telephone support hours are Monday through Friday, 8:30 am to 5:00 pm Pacific Time. Support availability may deviate from stated hours due to technical downtime, company events, observed U.S. holidays, and events beyond our control.