Employee Scheduling in a Snap

One Time (Per Incident) Telephone Support

Business Management Systems is committed to providing its customers with products that offer the highest standards of quality and performance. Coupled with this commitment is our pledge to provide unparalleled customer service and support. It's our promise to make that extra effort beyond what's expected.

Should you decide to have highly trained professionals working with you on the phone every step of the way to resolve isssues related to our products, we offer per incident telephone support as described below.

Benefits Pay as you go.
Service Priority We target a four-business-hour response after comfirmation of payment on telephone support requests.
Cost $139.00 USD for each incident.

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How to pay You must make a purchase for this support online before our technical support specialists can work on your issue. After ordering, you will receive an e-mail with instructions for scheduling your call.
Support Hours Monday through Friday, 8:30 am to 5:00 pm Pacific Time.
Support Notes
  • Support availability may deviate from stated hours due to technical downtime, company events, observed U.S. holidays, and events beyond our control.
  • BMS is not responsible for long-distance telephone charges incurred in connection with the use of the Support option.
  • Availability and pricing of Support Options are subject to change at any time without prior notice. The four-business-hour response time target cannot be guaranteed and there is no compensation if we cannot always meet this goal. We will always do our best.

What Constitutes an Incident?

An "Incident" is one specific issue that you ask a support representative to analyze, resolve or answer. An incident focuses on one aspect of the product—e.g., assistance with a specific problem or error message.

BMS, at its sole discretion, will determine what constitutes a support incident and how many incidents will be handled during one support call. If it is determined that several topics are being addressed, additional support incidents may be required.

Support is limited to installation, set up, and functionality as described in the affected software product documentation. This does not include application consulting or training. BMS will not be responsible for connectivity, data compatibility, or data integrity issues caused by third-party services, other software, or any hardware.

When Is an Incident “Resolved”?

BMS will make reasonable efforts to resolve the issue, but we cannot guarantee that every issue will be resolved. If the incident is determined by BMS to be caused by a BMS software bug, you will get a full refund . Many incidents may appear to be a software problem but are often user errors and/or caused by configuration or operating systems settings. In this case, a refund will not be issued if the incident is determined by BMS to be related to a user or configuration error.

A support incident is “Resolved” when you receive one of the following:

  • A reasonable solution to the issue, or information that resolves the issue.
  • A reasonable work-around to the issue, or information on how to obtain a software solution that will resolve the issue.
  • Determination that the issue is in fact an enhancement request, or can be resolved by upgrading to a newer published version of the supported product.
  • Information that isolates the issue to a third-party product or hardware.
  • Notice that the issue is caused by a known, unresolved bug or incompatibility.

In certain cases, at BMS’s sole discretion, BMS may or may not charge for a specific support incident.