Help & Support
Need Help With Employee Scheduling?
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Frequently Asked Questions
Click here to view our answers to frequently asked questions about Snap Schedule and to visit our Learning Center. There, you will also find a knowledge base, shift and rotation patterns, tutorials, videos, examples, tips and techniques, and comparisons of different shift scheduling and rota strategies.
FREE Technical Support via E-mail
We offer absolutely free technical support via e-mail to all users. You can submit as many e-mail support requests as you like at any time. A confirmation e-mail containing your case number will be sent as soon as your request is received. A technical support specialist will follow up and respond to you via e-mail within 2 business days.
Annual Software Assurance Plan (ASAP)
Protect your software investment with our Annual Software Assurance Plan (ASAP). Buying ASAP entitles you to unlimited telephone support, priority e-mail response, and free software upgrades – including new versions. This exclusive offer is available only when you purchase a new software license.
One Time (Per Incident) Telephone Support
For problems requiring immediate one-on-one attention, BMS offers per-incident telephone support. You can purchase a per-incident telephone support for only $139 USD (active subscribers of our Annual Software Assurance Plan (ASAP) automatically get free telephone support).
After purchasing a per-incident support you will get an e-mail with instructions for scheduling your call. We will schedule your call within 1 business day, and every attempt will be made to schedule it within four hours. Our telephone support hours are Monday through Friday, 8:30 am to 5:00 pm Pacific Time. Support availability may deviate from stated hours due to technical downtime, company events, observed U.S. holidays, and events beyond our control.
Suggest a Feature
Our product improvements and new features often come from customer suggestions. Please feel free to submit any ideas for product changes and improvements to BMS.