The Challenge Guided by the needs of the community, residents and businesses, Windsor (Connecticut) Police Department (WPD) employs 68, of whom 55 are sworn personnel serving on a 24/7, 5-2 schedule on a 28-day cycle. Everyone’s schedule—from Chief to clerks—is managed and reported. Seeking more time for supervising and investigating, Detective Sergeant William Freeman needed […]
Case studies and user reviews
The Challenge The City of Cerritos (California) Library is a visual and functional showpiece dealing with the same real-world budget and operational challenges that assail municipal libraries everywhere. Its aesthetically modern interior and exterior were designed as much to invite and inspire readers and reading as to foster public service. Indoor plants, soft woods, and […]
The Challenge To keep Canadian Bloods Services (CBS) networks of 3,500 Windows PCs running smoothly, its National Service Desk is staffed by 22 Client Support Analysts (CSAs) at 19 stations in two locations. National Service Desk management devised nine service shifts covering five days a week, 6:00 AM to 9:00 PM Eastern Time. Off-hours callers […]
The Challenge St. Mary’s University College is a thriving liberal arts institution in Calgary, Alberta, Canada. At the heart of this bustling hub of knowledge is a library that comprises of more than 30,000 volumes, 7 library reference workstations, 44 computer lab workstations, and an audio-visual station. The library houses one of the most comprehensive […]
The Challenge Since 1978, SEMO Health Network, a non-profit, Federally Qualified Health Center, has been dedicated to providing under insured, low-income individuals in Southeast Missouri access to quality, affordable dental and medical health care. The medical care and dental providers of SEMO operate in fourteen different locations and offer a wide range of primary healthcare […]
The Challenge Serving a variety of small and medium-sized businesses, United Answering’s call volume can often be unpredictable and filled with peaks and valleys. Running a successful call center requires getting the right number of agents in place at precisely the right times. Staffing too many agents needlessly drives up costs and staffing too few […]
A popular proverb states, “If you give a man a fish, you have fed him for today. Teach a man how to fish, and you have fed him for a lifetime.” The same emphasis on skills and proper tools are what ensure long term success in the business world. For Miles Carver, Manager of Invasive […]
The Challenge Located 45 miles south of Salt Lake City is Brigham Young University (BYU), one of the largest private universities in the United States and home to over thirty four thousand students. At the heart of the university is a bustling Visual Arts department that services more than a thousand students. Housed in the […]
The Challenge The Consumer, Trader and Tenancy Tribunals (CTTT) must efficiently schedule members into more than one hundred locations whose days, hours of operation and numbers of rooms vary widely. Staff scheduling must also manage equitable allotment of hours among part-time and full-time members, availability, acceptable travel radiuses, time-off scheduling, emergencies, and a host of […]
The Challenge Zephyrhills, Florida, northeast of Tampa, calls itself the “Friendly City.” Even so, its police force never sleeps. Staff scheduling gives admin employees a 40-hour week, but officers work 24/7 on a 12-hour, “2-2-3” schedule, and detectives have 10-hour shifts. Everyone is reachable by phone and pager. Capt. Jeffrey D. McDougal, Operations Division Commander, […]
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