Archive | KB – Snap Schedule

Snap Schedule knowledge base

Error when trying to import data from QuickBooks

Issue: I’m getting an error message, “Retrieving the COM class factory for component CLSID {FC3C4882-C13E-46E7-96F1-CEE313320787} failed due to the following error: 80040154”, when I try to import data from QuickBooks. Cause The error is caused by a QuickBooks setup/system configuration that prevents the Snap Schedule from accessing the currently running instance of QuickBooks. Resolution: Snap […]

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Quickly assign employees to teams

If your operation is made up of multiple teams, you may at some time find the need to change the team assignments for employees. While the assigned team for a single employee can changed via the “Employee Property Page”, if you need to make wholesale changes to the team structure, there is a quicker method. […]

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Quickly authorize employees to work at select locations

If your operation is comprised of multiple locations, you may at some time find the need to change which employees are authorized (or unauthorized) to work at a particular location. While the authorized locations for a single employee can be changed via the “Employee Property Page”, if you need to change authorized locations for a […]

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Setting up Snap Schedule to E-mail schedules

If you plan to use Snap Schedule to e-mail schedules to your employees, you will need to configure e-mail delivery using the “E-mail Settings” tab on the “Business Information” dialog box and have access to the Internet when using this feature. Snap Schedule uses the Simple Mail Transfer Protocol (SMTP) to send e-mail messages via […]

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How to determine what version of Snap Schedule you are running

The version information of your Snap Schedule software is located in the “About Snap Schedule” box. Follow these steps to identify which version you are running: From the main screen in Snap Schedule, select the Application button. The application button is the green, round button in the upper-left corner of your screen. Click on the […]

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Create a desktop shortcut to your schedule file

Snap Schedule version 1.0.2988 (and all previous versions) did not include a way to bypass the “Getting Started” screen even if you have been working with your schedule file for some time. If you would like to bypass the “Getting Started” screen and/or create a quick way to open your schedule file, you can create […]

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SQL File Sharing Violation Error When Trying to E-mail Schedules

Issue: When trying to e-mail schedule information to employees, sometimes a SQL error indicating a “File Sharing Violation” is displayed. This prevents the e-mail wizard from operating normally. Note: This only occurs when the Schedule file is located on a network share. Affected Products/Versions Snap Schedule V1.0.2988 and earlier Resolution: This issue has been fixed […]

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Activating Snap Schedule for Unlimited Use

You can try Snap Schedule free for thirty (30) days. This trial period starts on the date of installation. After the 30-day trial is over, you must purchase a software license to continue using it. Once your purchase is complete, a product activation key will be sent to you via e-mail to be used for […]

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Invalid Cast Exception When Business Name is Not Defined

Issue: When the business name has not been entered in the schedule file, running employee cost reports causes an invalid cast exception error and Snap Schedule is terminated. Affected Products/Versions Snap Schedule V1.0.2988 and earlier Resolution: This bug has been fixed in a later release of Snap Schedule. If you still are running Snap Schedule […]

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Error in retrieving the COM class factory for WMI service

Issue: I’m getting an error message, “Retrieving the COM class factory for component CLSID {CF4CC405-E2C5-4DDD-B3CE-5E7582D8C9FA} failed due to the following error: 80040154”, when I try to run Snap Schedule. Cause The error is caused by a Windows setup/system configuration that prevents the WMI service from being started properly. Resolution: Snap Schedule 2008 is a .NET […]

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